The following terms and conditions («Terms of Use») apply to your use of the www.razorpay.com Website and any other website, product, software, API key, feature, content or application service (including, but not limited to, mobile application services) offered from time to time by Razorpay Software Private Limited («Razorpay» or «we», «us» or «our») (collectively, «Website»). Violation of applicable laws in the use of the Services and/or in the conduct of the User`s business, including, but not limited to, the legal provisions referred to in paragraphs 6 and 7; Even the Reserve Bank of India, the regulator of financial institutions like Razorpay, does not have clear guidelines for data sharing. «The least they can do is for the RBI to define how companies like Razorpay can handle such legal requests. Today, even if Razorpay wants to refuse compliance, no law supports it,» the source close to the matter said. that, in the case of a natural person, the User/Seller is at least 18 years of age and is aware of and able to enter into this Agreement (the «Policies»), is a resident of India with valid identifying information and is a legal entity legally authorized to conduct or operate a business in India; Illegal goods containing materials, products or information that promote illegal goods or enable illegal acts; You acknowledge and agree that Razorpay (or Razorpay`s licensors) owns all legal and proprietary rights, title and interest in and to the Services, including all intellectual property rights existing in the Services (whether or not such rights are registered and worldwide). You further acknowledge that the Services may contain information considered confidential by Razorpay and that you may not disclose such information without Razorpay`s prior written consent. This Privacy Policy (the «Privacy Policy») applies to your use of the Razorpay website hosted on razorpay.com, Services (as defined in the Razorpay «Terms of Use») and Razorpay applications on mobile platforms (Android, Blackberry, Windows Phone, iOS, etc.). (collectively («RAZORPAY» or «WEBSITE»)), but does not apply to third party websites that may be linked to them or your relationship with companies listed on Razorpay. A look at the privacy policies of major payment companies such as PayU, Instamojo, JusPay, CCAvenue and PayPal India shows that all of these companies share their customers` personal data with judicial authorities upon request. Later, you will be informed that the police have been informed of your transaction, the amount and the purpose for which you made a donation.
Naturally, you are shocked. But is it legal? Razorpay said it had responded to a «written order from judicial authorities» under Article 91 of the Code of Criminal Procedure (CrPC) and had been mandated to do so. The spokesperson added that Razorpay was not obliged to inform the merchant that he would pass information on to the police. The Company`s privacy policy also takes into account merchants` «consent» to share information with authorities in case of suspicion of illegal activity or legal requests. So, yes, Razorpay was required by law to share information. Your account is password protected. We use industry standard measures to protect personal information stored in our database. We limit access to your personal information to those employees and contractors who need it to perform their duties, such as our customer service staff. If you have any questions about Razorpay`s security, please contact us at security@razorpay.com.
Because of this ambiguity in the regulatory environment, companies like Razorpay are sticking to the CrPC`s instructions for sharing data, presumably after legal advice, rather than taking a more confrontational path with the authorities. Any modification or correction of your registration data in the user account can be made via the «User Account» section of the website. You may choose to delete all or part of your User Content/Information or even the User Account at any time. It may take some time to process such a deletion, but so does Razorpay. We may secure all User Content for as long as required by applicable law and for Razorpay`s operational purposes. You are solely responsible for maintaining the confidentiality of your account and password and for all activities that occur in or through your account. We will not be liable to anyone for any loss or damage resulting from your failure to protect your login ID or password or other login information relating to your account. You must take all necessary steps to ensure that the password remains confidential and secure. If you have reason to believe that someone else knows that your password is known, or if the password is being used or likely to be used in an unauthorized manner, you must notify us immediately security@razorpay.com. In the event of a dispute between two or more parties regarding ownership of a particular account with Razorpay, you agree that Razorpay shall be the sole arbiter for such dispute and that Razorpay`s decision therein shall be final and binding on you.
Radhika Jhalani, legal counsel at SFLC, also pointed out that when a person donates to an organization, they assume their data is safe. This right to close, suspend, restrict or block the User`s access to the account with Razorpay shall continue until such User submits genuine KYC documents or credentials to the satisfaction of the relevant authorities in accordance with existing rules, regulations or guidelines regarding KYC, as well as to the satisfaction of Razorpay, without prejudice to any other remedies that Razorpay may prefer under applicable regulations. Law. But was Razorpay legally obliged to hand over all this data to the police? Could she have chosen not to comply with the police`s request for data? Your use of this website shall be governed by and construed in accordance with the laws of India. Users agree that any legal action or proceeding arising out of their use may be brought exclusively in the competent courts located in Bengaluru India and irrevocably submit to the jurisdiction of such courts/tribunals. In a blog post, Abhinav Sekhri, a lawyer at the Delhi High Court, explained how, in the 2021 Alibaba Cloud Services case, Madhya Pradesh police ordered Alibaba`s bank to freeze his account simply for failing to adequately respond to a legal request. It took Alibaba months to get an injunction from the Supreme Court, even though the company had nothing to do with the police case. Adult goods and services that include pornography and other sexually suggestive material (including literature, images and other media), escort or prostitution services, access to websites and/or membership in pornographic or illegal websites; Razorpay`s Privacy Policy makes it clear that personal data, such as donor data, may be disclosed to third parties in order to comply with legal process and that the Company has no obligation to question or challenge the validity of such legal requests. If you have any technical issues, please create a support ticket via your service dashboard or by sending <contact@razorpay.com an email to let us know. We strive to provide you with the Service within 15 (fifteen) business days of bank approval, otherwise you may terminate a transaction related to the Service at any time and receive a full refund.
We may share your personal information with our parent company, subsidiaries, joint ventures or other companies under common control (collectively, «affiliates») that we have now or in the future, in which case we will require them to comply with this Privacy Policy. If another company acquires our business or assets, that company owns your personal information and assumes the rights and obligations with respect to that information as described in this Privacy Policy.
